Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle.With all major service features and constraints defined within Service Strategy patterns of business activity (PBA), levels of service (LOS), and service level packages (SLPs), it’s up to Capacity Management to ensure cost-justifiable IT capacity for all current and future needs. Implementation activities are fulfilled and headed by Change Management – Capacity Management is only assisting and supporting regarding the Capacity aspects and functions. The reactive activities of Capacity Management should include: • Monitoring, measuring, reporting and reviewing the current performance of both services and components • Responding to all capacity-related ‘threshold’ events and instigating corrective action • Reacting to and assisting with specific performance issues. Ensure annual audit (if budget amount requires it) Finance Comm. It is the initial set of activities that brings the design architect to the point where there is an initial architecture that the architect believes will best serve the SharePoint Server 2013 deployment. As stated at the top of this blog, capacity management includes planning activities, management activities, and optimization. Staff capacity: Check that the work scheduled for project staff is in line with their capacity. Likewise, business capacity management provides … Capacity and performance management activities thus include: Researching and monitoring current service performance; Capacity and performance modeling; Capacity requirements analysis ; Demand forecasting and resource planning; Performance improvement planning. You’ll have a sourcing mechanism tell you that you need to add capacity. 2. Capacity Management Goal and objectives Published by The Art of Service on July 20, 2010 The primary goal of Capacity Management is to ensure that cost-justifiable IT capacity in all areas of IT exists and is matched to the current and future agreed needs of the business in a timely manner. Capacity Management is a daunting task for a newbie or newly formed groups involved in the process. Monitoring - Monitoring the … The proactive activities of capacity management consist of the following: Pre-empting the issues related to the performance by implementing the corrective actions before the problems can arise. People on the bench . Demand management feeds the business information necessary to carry out capacity management activities. The primary activities of the capacity management process are carried out both proactively and reactively. If someone is only available to your project for ten per cent of their time, make sure that their activity reflects that with a one-day job taking ten elapsed days. Usually, there is more emphasis placed on proactive capacity management as a lesser amount of effort is required to react to incidents and problems which occur because of issues related to capacity or performance. del Pilar C. León F. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Find Flashcards. Capacity management is the process of planning the resources required to meet business demands. Jerry’s latest book is The Resource Management and Capacity Planning Handbook (McGraw-Hill), which Judith E. Glaser, noted author of Conversational Intelligence, touted as “the first book dedicated to what is essentially the drivetrain of organizations—the effective use of its people toward its most important activities.” Through his consulting company, The Marengo Group, Jerry … 2 Capacity Management Capacity management affects all areas of an operation. This includes capacity forecasting, planning, monitoring and performance analysis. Capacity is about the quantity of a product or service that can be made within a given time period. Learn faster with spaced repetition. Module 5: Capacity Management and Production Activity Control Qualification Information This survey is designed to help the team gather information relative to Module 5: Capacity Management & PAC training provided on 11 & 12-July-2018 in order to improve further offerings and content. 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