Efficiency: An efficient IT infrastructure ensures low wastage of resources, high productivity, and improved decision-making capabilities of the IT personnel. stream endobj The traceability should be clearly aligned with the business goals and strategic decisions in order to reduce time-to-market and accelerate revenue realization. But with the right strategy and management approach, businesses can successfully leverage coherent IT systems to maintain their competitive edge. IT infrastructure management can present itself in many ways, from monitoring for viruses to surveying equipment for signs an upgrade is imminent. Life, Annuities, Retirements & Supplemental, Security Controls and Technology Management, How Virtualization Can Make You an IT Powerhouse, Cloud Advisory: Powering a New Paradigm with Customized Cloud Deployment Solutions. 8 0 obj Solution: The client partnered with Coforge for a high performance next- generation WAN solution across 15 locations in Europe. endstream CIOs of companies that are unable to streamline and efficiently manage in-house IT infrastructure must answer critical questions to develop an appropriate IT strategy: To get the right answers, CIOs need to overcome critical challenges in order to ensure excellence in every aspect of functioning. Any organization must effectively match IT resources to their business needs. INFRASTRUCTURE AND OPERATION MANAGEMENT SERVICES The strong competition within the IT industry spurs businesses to enhance and develop new skills and expertise. x���1  �Om O� ��� In order to make accurate business decisions, organizations must generate regular reports to understand the activities and performance of the current IT infrastructure. /8� ����'���]~��n�^������+���/ƍ�w;�uk��ϟ��� ϝ;�$��?>��S&�;t`�zgD�7wZ�� ���9|���_�_��Үm����� 2�k��ح��X�Y�nE�~}r����_u�;sԛ,Q?��t���۪wsO����'b�t_����9۷�>l`�Bqb>}N���.�ew�'�.S����>�X���'|��ƺ��q݄!���(�6���˽� Solution: Coforge followed an onsite-offshore delivery model (90% offshore-10% onsite) with senior resources working closely with the team at the client’s office. Organizations must balance human aspects, level of integration between the tools chosen, and security. A rigid approach to customer needs will negatively impact CSAT and drive customers to your competitors. Challenge - Cloud storage has taken over in most of … Infrastructure Management (IM) is the management of key operation parts. Critical and scheduled maintenance 6. :�QT�B� According to Gartner, global AI derived business value will reach … %���� Decommission little or never used applications, Re-evaluate the cost of managing applications and adjust SLAs based on their utility, Higher availability of IT resources resulting in better functioning of systems and applications, Higher availability of business systems including the website, Reduced operational cost by approximately 30%, Increased response times for business critical applications, Achieved 100% virtualization using Virtual Desktop Infrastructure (VDI), Reduced manpower and improved SLAs for service delivery, Centralized service desk and Business and Commercial Operations (BCO) to work in tandem with command center, Centralized operations management and enhanced reporting framework, enabling clear demarcation of IT assets, Vendor-neutral approach for upgrading existing network inventory, Automated and integrated service management tools with Netcool, A single view of IT operations through an integrated command center for Network, OS, Storage, and Information Technology Infrastructure Library (ITIL), Time-based access control lists on backup links, Proactive monitoring from Integrated Command Center, Increased time efficiencies due to transparent business view, Saved costs by 30-40% in the end-to-end upgradation exercise as compared to as-is upgrade, Rendered consolidation of existing tool environment, Provided cost-effective implementation of centralized knowledge base across all process/ technical tracks, Increased support utilization resulting in 15% cost savings, Reduced costs by 20% and enhanced security, Enhanced capturing of support metrics leading to higher C-SAT. <> Right Tools: IT infrastructure can be managed efficiently by deploying mature processes and relevant tools available to businesses. 4 0 obj endobj Customer Satisfaction (CSAT): Listening to customers is vital for businesses to prevent dissatisfaction among customers. o�����N��;��lo��!N ��U '�陪����ԕe��,|EeϪ��A�~�A��"�ߞvhټz?Z���2��:9���>�� �3�%촟;�~6����-�l ��H�g��I�*��ə�R��.6�Eꨏ�OP�1� �E;���vl��m��լ�%C ���"�x�ӎ�1P9^��~�{i{�Z�\Q x�읇E��sz�'�K@@�NB 5�P�AA@:$���4i�w�"-�*�@�`("�U�wg��ݏ���N������~7���k^�B�;;��S>���LH�@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ ��ܹsׯ9xP�ٳ�y�உF��ٵX�7^~��?��OO���@�}([�t�u�ㆌ7�a�zU�Tz饗� 8 0 obj The responsibilities of IT operations control can be broken down into six basic functions: Running Solutions (Back-ups and configuration) Managing Infrastructure Managing Configurations Evolving … ϝ;�$��?>��S&�;t`�zgD�7wZ�� ���9|���_�_��Үm����� 2�k��ح��X�Y�nE�~}r����_u�;sԛ,Q?��t���۪wsO����'b�t_����9۷�>l`�Bqb>}N���.�ew�'�.S����>�X���'|��ƺ��q݄!���(�6���˽� endobj For example, a building management system (BMS) provides the tools that report on data center facilities parameters, including power usage and efficiency, temperature and cooling operation, and physical security activities. They were seeking to connect all client offices and stations through a new Wide Area Network (WAN). Increasingly, systems management tools are extending to support remot… A comprehensive IT infrastructure typically consists of heterogeneous components including complex servers and storage environments, business applications, network and security environment, operating systems and tools, and databases. qz� � r���k��U���y��%��QA�c�g�ܞ�b��6�-+U �7�rѼ��9V���B�jhA���q`bCv�QD����%�� e1rzX` CIOs and business leaders are proactively seeking new, efficient methodologies and adopting responsive … x���1  �Om O� ��� 12 0 obj We also helped create a multi-lingual, multi-location helpdesk, and were responsible for end-to-end SLAs for operations, third-party contracts and transformation projects. To ensure cost effectiveness and maximum benefits out of the cutting-edge tools, technology, and platforms, we recommend and leverage right-fit partners. All these components form the core of every business. <> How can companies save costs, reduce Total Cost of Ownership (TCO) and align it with evolving business requirements? IT infrastructure management is an effective means to drive business transformation. In order to reduce the cost involved in managing IT infrastructure while meeting Service Level Agreements (SLAs) companies need to focus on the following industry-identified challenges: Pricing: In today’s turbulent economic environment, there is tremendous pressure on organizations to reduce the cost involved in IT infrastructure management. Artificial intelligence (AI) impacts. Support Activities Management Procedures and Practice Requirements, which establishes implementation guidance and procedures; MPTO 00-33D-3003, Managing the Cyberspace Infrastructure with the Cyberspace Infrastructure Planning System, which explains how to use the Cyberspace Infrastructure … IT lifecycle management is defined as the beginning to end process of acquiring, installing, maintaining, tracking and the retirement of an asset. These include software, composite hardware, network services, and resources. Our vast vertical-specific experience helps us understand and identify these specialized infrastructure needs and bring this understanding to enable the CIO to create a business-centric view of IT rather than an IT view of IT. How can IT services be deployed within budget and faster than competition? The goal of IT infrastructure management is to achieve overall effectiveness of IT processes, policies, data, human resources, equipment … stream Companies need to choose their operating models carefully in order to ensure maximum profit and better investment returns. <> 24/7 IT Infrastructure Monitoring and Support Services to Ensure Your Business Continuity. CIOs must adhere to the following three approaches to deliver promised benefits to the enterprise: These short-term approaches can help organizations in bringing down the cost by up to 20%. >dzL+u| OH�?�dN�Z5қ5�_���ah�R���g_:s:�)���r�x��? 06-01-2013 - IT Infrastructure Implementation Process & Checklist. Additional Resources: Infrastructure Management 101: A Beginner’s Guide to IT Infrastructure Management Partnerships: As much as we rely on our own proprietary tool-sets, we also understand the power of leveraging rapidly evolving external technology ecosystem. 6 0 obj <> They also wanted to setup a helpdesk to provide multi-lingual support for operations in the UK, France, Belgium, Switzerland, and the Netherlands. Near-real-time information will help in delivering excellent service to the customers and will provide users with the flexibility to work from anywhere, anytime. 12 0 obj Other services remain internally focused— enabling cost-effective, efficiency-driven or collaborative operations. qz� � r���k��U���y��%��QA�c�g�ܞ�b��6�-+U IT infrastructure management is an effective means to drive business transformation. endobj Knowing consumers is…, Virtualization is an important strategic decision and can transform your IT to meet business expectations and move organizations closer to dynamic IT…, Cloud has become the sine qua non and a critical ingredient of most successful businesses today. <> In addition, Coforge consolidated one primary data center and a data room center. }א_m��?�a�iF�#�&��i�dze}ʟ9-�Y�ʾ�p�u>A���L�)J���>Ӏ��s�{ A��-�SG>�=TT�����.o��������+$*��F���=�i*���_��a1����|��Y�8E1 With this understanding and the pressing need to minimize capital expenditure, it is imperative to align IT with business and manage IT infrastructure as a service model. 7 0 obj endobj stream Organizations that focus on industry-wide and service provider challenges can improve their management capabilities and provide a comprehensive approach to build, implement, and manage the IT infrastructure. Infrastructure management is often divided into multiple categories. Solve this simple math problem and enter the result. This can be done by creating a back-up of servers, Cloud, remote disaster recovery center, and automated scripts. 11 0 obj Analyzing customer behavior helps predict future trends and plan accordingly. The benefits to the client included: Case Study 2: Entertainment Group Business Scenario: The client is an American public gaming corporation that owns and operates multiple brand assets including 50 casinos, hotels, and seven golf courses. An enterprise-wide view of the processes and underlying technologies is essential to understand the information flows, applications, and infrastructure, with traceability across all business units. endobj Every second, they are making their presence and preferences known through different media. ... Concurrently, our past and present relationships with IT vendors in infrastructure… Within the scope of each service, we provide a full set of infrastructure operations, IT asset management, server operations, processes monitoring and support activities in flexible packages across all platforms, including and not limited to the following: 1. One of the most important tasks in IT infrastructure monitoring is timely identification and reaction to possible … IT Operations Control is a central monitoring and control function carrying out operations tasks: 1. Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions. Customers demand bigger and better quality of service at lower costs. IT project management for beginners sometimes involves web … The infrastructure enables … ?J[ۭ���$.�оm�"���y�׏��H����Կ��蟿޿v����jլ��{ �Ĭ�S�� �u��&��w�n��r�k���Z5q=]t��Yk���^ۺyM�]&}%J������x`��#㇆U(�O1 _0���oٔشI���hذ^�Gn�ؾ>:�E�. x��X]o�6}7���G��i^~� ��e.�v[���؃��n���,����$[��؎��E����K����dRH��@f�b�Vl1n�&��-����z����i��/��|�nu� '�0�`�L��e1Ă� �W�1�fԺj���uW:�X���+I�����}�u��DP�ZcD\G��Y-�]~��"���%���z�D\A��l���T��o��8�)�a�I�b2����t[ ��� �z?�B ż@��Z(Hh���ٰ�|5��&y zm;f��(�i�x�#�RxÌW�A���~4�ds�{�&� [F �h�h M�hk�{�{Ec�pHB;N�Q��mDnO'a>�_)i�m\"���F�G�5�%�V�X���x�!��W�au����@��ץ�è�8�"�'�Heh�/#�o��E���4:� �mY���o�"0|����kN¦5*@�j�Y��Z�h�K�eT��imE{"V�Q�d�t � H�'"�X�,a�"�g���5�P���;�9Ạ� �4�Ax�B)\�V A���\<2�F� ���������J�W��G�P=\m4���m���Σ��G{ ��}$�)�����O¯��5�wUi�RmX����D柿�Q�r:�NX��C� 9 0 obj Since most organizations outsource their IT infrastructures to third-party technology partners, stringent and comprehensive SLAs are essential to ensure high standards of IT service. 10 0 obj The services we deliver need to reflect the persona of the organization and connect with the personas of the users/customer. The team of technical consultants rolled out over 17 transformation projects to create a state-of-the-art IT estate. <> @����Mj��As�;�R�˥c����UC>D����9����v��0ƅ4p ������‰�� They were scouting for a technology partner capable of recommending a strategy wherein regulatory approvals are received in all jurisdictions where it operates. The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. To become more flexible and agile, businesses must manage IT infrastructure based on their clients’ business needs. 9 0 obj Enterprises seeking competitive advantage must provide easy access to reports, dashboards, tools, and other systems to ensure visibility to the infrastructure management services. Console management – monitoring the IT infrastructure through various IT control tools and/or real-time reporting engines Systems management includes the wide range of tool sets an IT team uses to configure and manage servers, storage and network devices. endobj However, managing them efficiently is a challenge even for the most seasoned managers. 10 0 obj x��� � ��nH@ �'v Managing new, emerging compliance and regulatory needs while still adhering to the old has generated the need for cost-effective technology frameworks and services that service providers need to cope with. endobj However, there needs to be a focus as much on Cloud…. Firms that develop capabilities to manage their IT infrastructure and take advantage of the opportunities a robust and agile IT set-up has to offer, will reap important benefits. Yet each of these need 24x7 support from infrastructure services because of the overall impact they have on the business. Lack of Efficient Data Storage Architectures. � ��__ I�T9@�G�K�.Y���O�ț�¸�K�x3WΜO��DG���������s�q�+����+O����?L�MvY��[dp���p��>(S���oW��Kx���̙�P=�ꫯ�/ endobj They were on the lookout for a technology partner who could deliver an end-to-end solution towards infrastructure management, apps development and maintenance, WAN design and implementation, and implementation of transformation and innovation projects. Case Study 1: Transportation Business Scenario: The client, a high-speed train service that directly links the UK to France and Belgium via the Channel Tunnel since 1994, wanted to gear up its IT infrastructure for the 2012 London Olympics. Once an organization plans for effective infrastructure management, customers are bound to achieve the desired business benefits. It includes: Operations and maintenance; Communications management; Emergency management … � ��__ I�T9@�G�K�.Y���O�ț�¸�K�x3WΜO��DG���������s�q�+����+O����?L�MvY��[dp���p��>(S���oW��Kx���̙�P=�ꫯ�/ How can IT infrastructure usage be optimized and made secure? Value Delivered: Coforge’ solution aligned with latest industry trends provided a premier customer experience. Any unwanted downtime and degradation in performance can lead to loss of revenue. �p� stream x�읇E��sz�'�K@@�NB 5�P�AA@:$���4i�w�"-�*�@�`("�U�wg��ݏ���N������~7���k^�B�;;��S>���LH�@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ ��ܹsׯ9xP�ٳ�y�உF��ٵX�7^~��?��OO���@�}([�t�u�ㆌ7�a�zU�Tz饗� We take into account what customers feel rather than just how they rate us, and act upon their feedback to improve continuously. However, the benefits achieved from these technologies are often elusive as users spend a lot of time in understanding and using them effectively. <> Services installation and deployment 3. These include: Regulations and compliance requirements have major implications on customer business needs that must be addressed effectively in order to remain competitive. :�QT�B� An effective IT system works like a well-oiled machinery, integrating functions, breaking silos, and delivering premium business benefits. '�bl��>ZU�:�F����.y����_|V��> Emerging Technologies: New, emerging technologies like virtualization for better utilization of IT resources and high-availability configurations for continuous application availability enable organizations to reduce costs and ensure high flexibility. How can IT companies provide efficient support for internal and external clients? Facilities management encompasses a range of disciplines and services to ensure the functionality, comfort, safety and efficiency of a built environment — buildings and grounds, infrastructure and real estate. Infrastructure management products are available from a number of vendors including Hewlett-Packard, IBM, and Microsoft. This information is protected under our privacy policy. An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure … endobj endobj Infrastructure management is the planning, design, delivery and control of the basic facilities, structures, equipment, services and information technologies that serve as a foundation for economic activity. Issues quick analysis and resolution 5. ُ��}���1��ھۺx�bdO �� Infrastructure Management (IM) or Infrastructure Management Services (IMS) is a growing service offering among the outsource providers to deliver IT infrastructure management services remotely either from onshore, near-shore or from offshore locations… 3 0 obj Tackling the challenges will also help organizations to align infrastructure with their business goals and transform it into a more business-aligned unit. Some of the tasks … This style is even more flexible than the iterative approach by condensing timelines into shorter activity bursts called sprints. How can businesses secure applications and store business data safely? How can businesses extract benefits from IT? Abstract. 6 0 obj endstream Having a robust and agile IT infrastructure is fraught with challenges. <>>> What is IT infrastructure management? Consumerization of IT for service delivery. <> To maintain a dynamic and resilient IT environment, businesses need to effectively manage the IT infrastructure. IT infrastructure refers to various components required to run IT and IT-enabled operations. 2 0 obj �D�4qL��o�Y���o��U8e���=� ə������L.Q��߸��p�̚5"�K|t����vbc{֨^-�%�����7. Poor integration and balance may result in ineffective support for business goals or high maintenance and administration costs. Infrastructure Monitoring and Incidents management 4. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 552 732] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Reporting: Coherent IT infrastructure management decisions depend heavily on accurate and thorough reporting. Devising an effective IT infrastructure management strategy involving complex systems and processes often takes up a significant portion of TCO. endobj <> /8� ����'���]~��n�^������+���/ƍ�w;�uk��ϟ��� 1 0 obj Organizations must also have tools to help generate dynamic reporting capability and create a portal to store reports for easy access so that it is easier to analyze trends. Especially, IT … Empathy: Our focus on specialized industries has helped us contextualize our services and service levels to deliver empathetic customer experiences. �(8t��ABO+A�Ի�+Q�{^ ����rp���-�*��H�j��?�׬L�L�N���a#De�1�5�������-����B������ۈj�{����&|! Among other purposes, infrastructure management seeks to: Reduce duplication of effort; Ensure adherence to standards; Enhance the flow of information throughout an information system; Promote adaptability necessary for a changeable environment; Ensure interoperability among organizational and external entities; Maintain effective; change management policies … This includes policies, processes, gear, data, human resources, and external contacts. x��� � ��nH@ �'v endobj Customers must be regularly surveyed in order to understand if the IT infrastructure meets all requirements to service customers optimally. Infrastructure operations are processes and activities that support and manage the entire IT infrastructure, systems, applications and data, focusing on day-to-day activities. for 1+3, enter 4. Service Level Agreements (SLAs): Organizations need their IT infrastructures to be available and performing optimally at all times. <> Immediate adoption of these technologies will translate as lower overall cost and increase in revenues. Different industry verticals need specialized infrastructure services. ICT Infrastructure planning and design 2. endobj endobj By clicking the download button, you allow us to connect with you using email, phone or post (as provided) for responding to you and for other marketing activities. <> Delivering Personalized Digital Banking Experience, Today, consumers are uber-connected. This can include software development activities, such as programming a simple mobile app or a large scale software system. Reliability: Businesses must ensure that IT infrastructure is up and running consistently 24x7 in order to mitigate business risks involved during a disaster. >dzL+u| OH�?�dN�Z5қ5�_���ah�R���g_:s:�)���r�x��? Performance tuning, usage optimizatio… The offshore delivery team conducted an exhaustive study of the client’s IT infrastructure, which was completed within a short span of time. For IT project managers, infrastructure implementation Waterfall process and task list, project delivery. CIOs and business leaders are proactively seeking new, efficient methodologies and adopting responsive systems and processes to bridge the gap between operations and business. The ramped up WAN took care of the expanding bandwidth needs of the client and catered to the forecasted exponential growth in e-commerce. Some of these services impact the organization’s brand; some impact the revenue; and some impact the way the customer is served. ?J[ۭ���$.�оm�"���y�׏��H����Կ��蟿޿v����jլ��{ �Ĭ�S�� �u��&��w�n��r�k���Z5q=]t��Yk���^ۺyM�]&}%J������x`��#㇆U(�O1 _0���oٔشI���hذ^�Gn�ؾ>:�E�, > stream Companies have to be insync with these technologies to be able to provide desired benefits to the customers. An IT infrastructure project manager consultant is the manager who manages various IT infrastructure needs of the exchange or a project in particular. endobj Most organizations today either maintain their own set of tools and skills to keep IT infrastructure up and running, or opt to partner with a technology specialist to deal with the pressure of driving down escalating maintenance and administration costs. Operating Models: Managing IT infrastructure through operating models is the immediate need of today’s organizational environment. <> <> <> stream The success of an organization depends on how swiftly and smoothly they adapt to changing customer and IT infrastructure demands. endstream endobj ُ��}���1��ھۺx�bdO �� To cater to these growing demands, enterprises require a scalable IT infrastructure in order to keep customers satisfied and stay ahead of the competition. stream endstream IT infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment. connections and servers. How does IT help in enhancing customer satisfaction? These all add up to overall … �D�4qL��o�Y���o��U8e���=� ə������L.Q��߸��p�̚5"�K|t����vbc{֨^-�%�����7. %PDF-1.5 7 0 obj This role requires solid infrastructure … E.g. Emerging technologies such as Cloud Computing and mobility are rapidly changing the business landscape. Other benefits included: IT Infrastructure Management: The Road to Transforming Business. This paper discusses the challenges service providers face in managing IT infrastructure and lists out solutions for their effective management. The company was looking for technology infrastructure support in the US that included mature, secured, robust, and tested network and Windows server, storage backup and IT service management. Our knowledge of IT support services helped the client and we embarked on a program providing: Value Delivered: With Coforge’ technology infrastructure support, the client achieved multi-million-dollar savings. IT project management may also use an adaptive lifecycle, such as those found in Agile methodologies. 11 0 obj <> <> management activities Types of Computers IT Infrastructure: Computer Hardware Client/Server Computing IT Infrastructure: Computer Hardware Figure 4-2 In client/server computing, computer …

it infrastructure management activities

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